Upon submitting your payment you are agreeing to the following policies and procedures. Please reach out to Three Melons Bake Shop, LLC. PRIOR TO submitting your payment if you do not agree with any/all of the following policies and procedures or if you have questions regarding the policies and procedures as outlined below.
Unless otherwise specified, 100% payment is required to reserve your order. Payment is accepted via your Square invoice. If your organization requires payment via check, please email me at firstname.lastname@example.org
Pickup will be at the agreed upon day and time at Three Melons Bake Shop, LLC in Woodstock, Virginia (address will be provided upon ordering). Your order will be placed on my pick up table at the agreed upon pick up time. Please arrive no later than 15 minutes after your scheduled time for pickup. Should something arise that prevents you from picking up at the agreed upon time, please let me know asap so other arrangements can be made. Orders that have not been collected within 1 hour of the agreed upon pickup time may be re-sold at the discretion of Three Melons Bake Shop, LLC. No refund will be issued for orders that are not collected at the agreed upon time.
DAMAGE AFTER PICKUP:
If you choose to pick up your order, packaging and directions on how to properly transport and handle your products will be provided. Once you leave the premises of Three Melons Bake Shop, LLC with the product, you are accepting the product as is. Three Melons Bake Shop, LLC is not responsible for any damage that may occur after you leave the premises.
Three Melons Bake Shop, LLC is not responsible for damage to orders if your pick up is not collected at the designated time and outside of the window specified above.
Please note that once an order is placed and payment is made, preparation begins on the design, ingredients, and supplies for your order.
For orders placed 14 days or more in advance: you may cancel up to 36 hours after the order is placed with no amount due. (If applicable, any payment made will be returned, but non-refundable retainers, if any, will NOT be returned.) If you should cancel more than 36 hours after placing the order, you will owe the full balance of the order and will not be refunded any amount paid.
For orders placed less than 14 days in advance: should you cancel, you will owe the full balance of the order and will not receive a refund for any amount paid.
Should an emergency occur on the part of Three Melons Bake Shop, LLC in which your order cannot be completed you will be refunded in full any payment or retainer made. Three Melons Bake Shop, LLC will notify you as soon as possible should this occur.
CHANGING AN ORDER:
Changes to an order are done solely at the discretion of Three Melons Bake Shop, LLC and depend on the ability and time available to make changes. No changes will be accommodated within the 48 hour window prior to pickup.
While Three Melons Bake Shop, LLC follows all applicable guidelines for avoiding cross-contamination in the kitchen, I cannot ensure that your order will not come into contact with common kitchen allergens which may include but are not limited to: eggs, nuts, soy, peanuts, milk, wheat, fish, and/or shellfish. Please notify Three Melons Bake Shop, LLC of all allergies before submitting payment for your order so that we may discuss whether or not your allergy needs can be accommodated. You are responsible for notifying all consumers of your order (all people at a party, for example) the potential for all products to contain common allergens. Three Melons Bake Shop, LLC is not liable for any allergic reactions that may occur. As a cottage home bakery, Three Melons Bake Shop, LLC products and kitchen are not inspected by the Virginia Department of Health or the local health department.